Frequently Asked Questions
Frequently Asked Questions (FAQ) - The Tea Shop
📦 Shipping and Delivery
📌 Where do you ship to?
We currently ship to Spain (Peninsula) and Andorra .
❌ We do not ship to the Canary Islands, the Balearic Islands, Ceuta, or Melilla.
📌 How much does shipping cost?
- Standard shipping: €4.99.
- FREE shipping on orders over €30.
📌 How long does it take for my order to arrive?
We work with Correos to make shipments.
- Delivery time: 24 to 72 hours (working days).
- You will receive a tracking number once your order has shipped.
💳 Payment Methods
📌 What payment methods do you accept?
At The Tea Shop we accept the following secure payment methods:
✔ Credit/debit cards (Visa, Mastercard, American Express, UnionPay).
✔ PayPal .
✔ Google Pay & Apple Pay (for quick mobile payments).
✔ Shop Pay .
✔ Klarna ( Buy now, pay later ).
📌 Is it safe to buy from your store?
Yes, your security is our priority. Our online store uses SSL encryption to protect your information, and all transactions are processed through secure payment platforms.
🔄 Exchanges and Returns
📌 Can I return or exchange a product?
For hygiene and safety reasons, we do not accept returns on food products, such as all teas, rooibos, infusions and coffees .
If you receive a defective product or an incorrect order, please contact us within 48 hours of receipt to resolve the issue.
📩 For any incident, please write to us at atencionalcliente@latiendadelte.com .
🍵 About Our Products
📌 Are your teas and infusions natural?
Yes, all our teas, infusions, rooibos, and coffees are 100% natural and artisanal . They contain no artificial preservatives or additives, guaranteeing a pure and authentic flavor.
📌 What types of products do you offer?
At The Tea Shop you will find:
✨ Premium Teas : Green, black, white and oolong.
✨ Infusions and Rooibos : Caffeine-free and with exclusive combinations.
✨ Specialty Coffees : Selected beans for lovers of good coffee.
✨ Tea Spices : Everything you need to prepare perfect infusions.
📌 Why choose us?
We differentiate ourselves by offering the lowest prices on the market without compromising quality . We believe that enjoying a good cup of tea or coffee shouldn't be a luxury, but an experience accessible to everyone.
📌 Do your products contain allergens?
Some infusions may contain nuts, spices, or ingredients that could cause allergies. We recommend checking the description of each product or contacting us before purchasing.
📌 How should I store tea to keep it fresh?
To maintain its aroma and flavor, store tea in a cool, dry place away from direct light . Using airtight containers is ideal.
🛍 Orders and Customer Service
📌 How can I place an order?
- Select the products you want and add them to your cart.
- Complete your purchase by entering your address and payment method.
- You will receive a confirmation email with your order details.
📌 I haven't received the confirmation email, what should I do?
If you don't see the email in your inbox, check your spam or junk folder. If you still can't find it, contact us at atencionalcliente@latiendadelte.com .
📌 Can I modify or cancel my order after placing it?
If your order hasn't shipped yet, we can help you modify or cancel it. Please contact us as soon as possible at atencionalcliente@latiendadelte.com .
📍 Contact and Customer Service
If you have any other questions, we're here to help.
📧 Email: atencionalcliente@latiendadelte.com
📍 Address: Calle San Juan, 22, Málaga
📸 Instagram: @latiendadeltemlg
🎥 TikTok: @latiendadelte
🌐Web: www.latiendadelte.com